Digital transformation, data collection, delivering increasingly individual customer, employee and stakeholder experiences across expanding number of touch-points. Is your brand ready to face the big business issues? Discover more bit.ly/THBC_TPO1
Brand facilitates digital transformation Read More »
Businesses forget that your customers are prospective employees and employees are current or prospective customers. By aligning your customer and employer brands, it doesn’t matter who you are, the overall brand stands for the same thing in people’s minds; and as a business you have a better chance of employees delivering consistently against your promise
The missing link to customer retention is your employer brand Read More »
What does this mean? 1. Everything sings from the same hymn sheet – driven by the brand idea. We use the brand experience wheel to consider implications of the brand idea on all areas of the brand experience during the brand strategy stage to stress test the brand idea and then identify touch-points (both consumer
How healthy is your brand? #6 Read More »
Do you feel that digital algorithms have narrowed your world so you only see what you’ve seen before? It’s boring. Guess what… your customers feel the same way. Give your customers the opportunity to explore the unknown, expand their horizons not narrow their world. When you’re planning your brand and comms, think about how you
Life's pretty straight without twists and turns… Read More »
Happy to stumble across this, this morning: as a great follow on from my prior post encouraging brands to have a two-way conversation with their consumers; and breathing a sigh of relief that its relevant thinking in today’s digital world!! I recall learning the 90:9:1 principle many years ago and have been referencing it since,
