Brand‬ reputation is increasingly important for recruiting employees. http://www.cmo.com.au/article/603165/report-shows-brand-reputation-attracts-aussie-job-seekers/As word of mouth is the most trusted source of information, leading companies are activating employees as brand ambassadors and giving them the tools to communicate the right messages about your brand. The key to authenticity is a strong...
OK so I've been a bit quiet on the blogging front. Whilst I know theoretically that sending people back to my website is important for building a database of 'my' customers and readers, social media has been my 'go-to' solution for speed to keep you,...
Happy to stumble across this, this morning: as a great follow on from my prior post encouraging brands to have a two-way conversation with their consumers; and breathing a sigh of relief that its relevant thinking in today's digital world!! I recall learning the 90:9:1 principle...
Nothing annoys people (yes those fans, followers, customers, consumers, clients are people) more than being ignored and feeling unimportant. If you spend less time telling people what you think is important and more time conversing with people to make them feel important and find out...
There seems to be plenty of airtime being spent on predicting the future of social media. A few weeks ago, I posted an article on wearable technology shuffling Facebook away from the personal and sharing role, to take the back seat as a telco, connecting people,...