Innovation & Creativity: a strategic investment

Innovation and creativity are a strategic investment. Beware of spending time and money on pretty, shiny and/or new things with no strategic foundation or direction. 

I have chosen my words very carefully. There is a distinct difference between investing and spending (wasting) money. 

Marketing should always be an investment vs budget or spend. But I have recently seen a number of clients spending money on tactical activities with no strategic direction or foundation.

Whether design, NPD, media, communications, or brand-customer experience, the intention of innovation and creativity should always be to gain ROI. Or at minimum to ‘test and learn’ to understand if and how it gives you ROI. 


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